Your privacy is really important to us, and we understand how important it is to you. IT Hardware Store is committed to the online privacy of all its users. Below you will find our policy on what information we collect and how we use it.
User name and password -if we collect a user name and password, this is so we can keep your information safe and so that we can have your information to hand each time you visit us.
Name, address and postcode -without this we won't know where to send your order or to whom. We only collect information required for completion of orders and account set up.
Email address -we send a confirmation of your orders via email.
Telephone numbers -if there are any problems with your order or we need to check anything, we need to be able to contact you quickly.
Payment card number, expiry date, issue no and name of card holder –when you purchase a product or service we need these details so we can collect payment.
Correspondence -if you contact us we may keep a record of that correspondence.
IP addresses -this is your computer’s individual identification number which is automatically logged by our web server. This is used to note your interest in our website and your location (e.g. county/city) for our site analytics.
Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. Our main uses of your information are explained above which in general is to process your orders. Your account may be used to store information about your previous purchases, personal preferences and shopping lists, but you should also be aware of the following uses;
Customer care and correspondence -as part of our customer care procedures, we may follow-up, either by letter, phone, SMS or email, customers who have purchased goods or services from our website or who have posted comments about IT Hardware Store on the internet, for example to resolve a complaint or to ask for a testimonial.
Website improvement - to help us design our website and improve your experience, we may collect information about the way you use and access our website. Our web system collects information about each visitor, including IP address, the length of time spent on the website and the order in which pages are visited. We may employ third party experts to help us look at this information. However, we make sure that anyone we employ treats all information with the same sensitivity and security that we treat it.
Fraud Prevention -in order to protect our customers and us from fraud and theft, we may look at the information that we get from making identity checks and other information in our customer records, including how you conduct your account, and may pass this to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.
We do not pass on your personal details for marketing purposes to any third parties.