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Privacy

Your privacy is really important to us, and we understand how important it is to you. IT Hardware Store is committed to the online privacy of all its users. Below you will find our policy on what information we collect and how we use it.

What information we collect

To be able to order from us we have to collect certain information from you. As part of this, you are required to give your personal information. We use the information given to us by you to provide the service you request from us in the way that is set out in this privacy policy. The information we collect via the website may include;

User name and password -if we collect a user name and password, this is so we can keep your information safe and so that we can have your information to hand each time you visit us.

Name, address and postcode -without this we won't know where to send your order or to whom. We only collect information required for completion of orders and account set up.

Email address -we send a confirmation of your orders via email.

Telephone numbers -if there are any problems with your order or we need to check anything, we need to be able to contact you quickly.

Payment card number, expiry date, issue no and name of card holder –when you purchase a product or service we need these details so we can collect payment.

Correspondence -if you contact us we may keep a record of that correspondence.

Third party information -if you give us information about another person, (for example if someone else is taking delivery for you) you confirm that you have identified IT Hardware Store to them and told them what we will use their information for, as set out in this Privacy Policy and that they have given permission for us to be able to use their personal information in the manner described.

IP addresses -this is your computer’s individual identification number which is automatically logged by our web server. This is used to note your interest in our website and your location (e.g. county/city) for our site analytics.

What we do with your information

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. Our main uses of your information are explained above which in general is to process your orders. Your account may be used to store information about your previous purchases, personal preferences and shopping lists, but you should also be aware of the following uses;

Customer care and correspondence -as part of our customer care procedures, we may follow-up, either by letter, phone, SMS or email, customers who have purchased goods or services from our website or who have posted comments about IT Hardware Store on the internet, for example to resolve a complaint or to ask for a testimonial.

Website improvement - to help us design our website and improve your experience, we may collect information about the way you use and access our website. Our web system collects information about each visitor, including IP address, the length of time spent on the website and the order in which pages are visited. We may employ third party experts to help us look at this information. However, we make sure that anyone we employ treats all information with the same sensitivity and security that we treat it.

Fraud Prevention -in order to protect our customers and us from fraud and theft, we may look at the information that we get from making identity checks and other information in our customer records, including how you conduct your account, and may pass this to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.

We do not pass on your personal details for marketing purposes to any third parties.

cookies

What are cookies

When you are browsing websites on the internet, many of these websites store tiny text files called cookies on your computer, to help track your use of the site and to personalise your journey around the website. These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site.

IT Hardware Store is no different, we use cookies to help you shop our website more effectively and to place online orders - we do not store personally identifiable information in our cookie data.

Cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storing enabled as default. However, all browsers have the option of disabling cookies being stored on your computer if you wish to do this.

Please be aware that disabling cookies on your browser will reduce your ability to shop online with IT Hardware Store. We use cookies to process products in your basket and orders. Disabling your cookies will mean you cannot purchase through our website. This would also be a common experience of reduced functionality across many websites.

Recent legislation from the European Union has meant that websites must provide clear information about their use of cookies to their customers, something we at IT Hardware Store fully support. We want to ensure that you, as our valued customer, are fully aware of the use of cookies on our website, and we are proud of our reputation as a transparent and honest retailer that you can trust.

There are two broad categories of cookies:

Persistent cookiesPersistent cookies remain on your device until deleted manually or automatically.

Session cookiesSession cookies remain on your device until you close your browser when they are automatically deleted.

Cookies we use and why we use them

1. Essential cookiesEssential cookies are technical cookies that are required for the operation of our sites. Without essential cookies our sites can’t operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas.

2. Performance cookiesPerformance cookies allow us to recognise and count the number of visitors to our sites and to see how visitors move around them. This helps us to improve the way our sites work by enabling us to tailor our sites to the way visitors use them. The information we collect from performance cookies is aggregated which means that we cannot identify you from it.

3. Experience cookiesExperience cookies allow our sites to remember the choices you make. Our sites use experience cookies to provide you with enhanced and personalised features. For example, we use information collected through what are known as “web-analytic” cookies to compare the choices you make to those of our other customers so that we can learn from those choices. Information collected by experience cookies cannot track your browsing activity when you leave our sites to browse other sites.

4. Marketing cookiesMarketing cookies record your visits to our sites, the pages you have visited and the links you have followed. We use this information to make our sites and the advertising displayed on them more relevant to your interests. For example sometimes we use marketing cookies to limit the number of times that you see an advert. Sometimes we share information about your browsing activity, (which we have collected from cookies), with our advertising partners. They may use this information to advertise products, which may interest you, on other sites.

Your right to refuse cookies and what happens if you refuse themYou can refuse cookies by activating the relevant setting on your browser. However, if you do so you may not be able to access all or parts of our sites. If you carry on using our sites and do not change your browser settings we will assume you consent to us using cookies as described above.

How can I see a copy of the information you hold about me?

The Data Protection Act (DPA) gives you the right to see personal information we hold about you. If you want copies of this information, please send us a written request with the following:

  • Your full name and address
  • Your account number
  • A cheque for £10 (admin charge) made payable to SBS Data Systems LTD
  • Details of any specific information you require
  • One proof of identity - we can accept a photocopy of either your passport or your driver's licence
  • One proof of identity of address - we can accept a photocopy of a recent credit or debit card statement, a utility bill showing the same name and address as on your account.

Do not send original documentation as we cannot guarantee the safe receipt or return of these.

Please send your written request, cheque and proof of identity and address to:

IT Hardware Store trading as SBS Data Systems Ltd
Office 2
455 Chester Road
Old Trafford
Manchester
M16 9Ha

We recommend you send your request by recorded delivery but this is not compulsory. Please note that we do not take online payments.

Once we receive your request, along with your cheque and proof of identity, we'll get back to you within 40 days.

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